Shipping policy
Processing time
Orders are processed within [1–3] business days. Orders placed on weekends or public holidays will be processed the next business day. During sales, drops, or peak periods, processing may take a little longer — we'll always do our best to get your order out quickly.
Pre-orders
Some items may be available for pre-order. If an item is a pre-order or won't ship straight away, this will be clearly advertised on the product page along with the estimated dispatch date. If your order contains both in-stock and pre-order items, your whole order may be held and shipped together once the pre-order item is available — unless otherwise stated. We'll keep you updated if anything changes with your pre-order timeline.
Shipping rates & delivery estimates
We ship with Australia Post. Shipping is calculated at checkout based on your location. Estimated delivery times once dispatched:
- Standard (Australia): [3–7] business days
- Express (Australia): [1–3] business days
- International: [7–21] business days
Delivery times are estimates only and are not guaranteed. Once your order is dispatched, delivery is handled by Australia Post and timeframes are outside our control.
Order tracking
Once your order ships, you'll receive a confirmation email with Australia Post tracking details so you can follow its journey.
International orders
International customers may be charged customs duties, taxes, or import fees on arrival. These are set by the destination country and are the customer's responsibility. We are not able to calculate or cover these charges.
Lost or delayed parcels
Once your order is with Australia Post, delivery is in their hands and we have no control over transit times or handling. If your parcel is lost, delayed, or marked as delivered but hasn't arrived, please contact Australia Post directly with your tracking number, as they are best placed to investigate. You're also welcome to email us at hello@jlpcollection.com and we'll help where we can.
Damaged parcels
If your item arrives damaged, please contact us immediately at hello@jlpcollection.com with photos so we can make it right.
Incorrect address
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address, though we'll always try to help where we can.
Questions about shipping? Email us at hello@jlpcollection.com