Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unworn, unwashed, unused, with tags attached and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, you can request one through your account on our website, or email us at hello@jlpcollection.com with your order number and the item(s) you'd like to return. Items sent back to us without first requesting a return will not be accepted.

Sending your return

Once your return is accepted, we'll email you our returns address and instructions. Return postage is at your own cost, and we recommend using a tracked service, as we can't be responsible for returns lost in transit. Please email us your tracking number once your parcel is on its way.

Damages and issues

Please inspect your order when it arrives and contact us straight away if the item is faulty, damaged or not what you ordered. We'll make it right, and in these cases we'll cover the cost of return postage.

Exceptions / non-returnable items

We do not accept change-of-mind returns on sale items, gift cards, or items that can't be returned for hygiene reasons (such as socks) once opened or worn. This does not affect your rights under the Australian Consumer Law if an item is faulty or not as described.

Exchanges

Need a different size? We're happy to exchange your item, subject to stock availability. Just let us know the size you'd like when you request your return. Once we receive your original item and it meets our return conditions, we'll send the new size out to you. If your size isn't available, we'll process a refund instead.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow some extra time for your bank or card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@jlpcollection.com.

Your rights under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.